Refund policy

🔁 RETURN & REFUND POLICY

As we deal with live plants, we do not accept returns for change of mind.

We only offer refunds or replacements when:

The plant arrives completely damaged

The item received is incorrect

Conditions:

You must contact us within 24 hours of delivery

Include clear photo and/or video evidence

If a return is required, shipping costs are your responsibility

No claims will be accepted after 48 hours from delivery

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⚠️ IMPORTANT NOTES

Plants may vary slightly in color or shape due to natural growth.

Minor cosmetic damage (like 1–2 fallen leaves) is normal and not refundable.

We are not responsible for incorrect addresses or missed deliveries.

For shipments outside the EU, customs duties or border issues are the buyer’s responsibility, unless covered by our insurance.

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For any questions or claims, please contact us at:

📧 angeloglbuc@gmail.com

We are committed to delivering top-quality plants safely and responsibly.